04SUPPORT DIRECTION

Route the question to whoever actually has the ability to change the underlying record.

IX1 can correct its own navigation, text and listing information. A game operator—not this directory—controls player logins, identity review, deposits, withdrawals, rewards and account restrictions.

Choose the right support path↓
IX1
IX1 WEBSITE

IX1 content help

Report an IX1 route that does not open, a misleading label, a privacy concern or an editorial mistake.

01
APP
GAME OPERATOR

Player-account assistance

Use the relevant service for password recovery, KYC review, UPI status, withdrawal processing, bonus decisions or gameplay records.

02

WHO CAN CHANGE WHAT

Start by asking which organisation owns the information you need changed.

A short, factual report sent to the right place is more effective than giving sensitive documents to a website that cannot see the account in question.

X8

Use IX1 for website issues

For an IX1 issue, provide the page path, the visible button or sentence and what happened when you used it. A website correction normally does not require identity files or bank credentials.

  • Broken IX1 internal link
  • Incorrect listing image or title
  • Repeated or confusing website copy
  • Question about IX1 privacy or disclaimer text
APP

Use operator support for player-account issues

For a player-account issue, the operator can inspect records unavailable to IX1. Keep the rupee amount, exact time, UTR or request reference ready when payment is involved.

  • Login or password recovery
  • Identity and name review
  • Payment or withdrawal tracking
  • Reward eligibility or account restriction

PREPARE THE REPORT

Write one clear timeline

  1. Name the exact page or service.Games with similar names can easily send a report to the wrong support team.
  2. Record the action and timestamp.“Requested at 10:42 IST and still pending” gives a useful timeline; “money problem” does not.
  3. Retain the payment reference.Keep the UTR, withdrawal ID or ticket number while leaving the UPI PIN out of every message.
  4. Remove private credentials.Crop OTPs, passwords, card details and identity documents out of screenshots unless the authorised service explicitly needs a particular document through its own secure process.